REFUND & RETURN POLICY

Last updated: August 01, 2026

At VARÉLI®, we want you to feel confident when ordering from us. Please review our return and refund terms below.

90-Day Return Policy

We offer a 90-day return period, meaning you have 30 days from the date you receive your order to request an eligible return.

To be eligible for a standard return, the product must be unused, unopened, and in its original packaging, unless the product arrived damaged, defective, incorrect, or another exception described in this policy applies.

You will also need your order information or other proof of purchase.

To request a return, contact us at:

support@tryvareli.com

If your return is approved, our customer support team will provide you with return instructions and the appropriate return address.

Approved returns must be shipped within 90 days after the return address and instructions are provided. Returns sent after this period may no longer be eligible.

Please do not send a product back without first contacting our customer support team.

Return Shipping Costs

Unless the product arrived damaged, defective, incorrect, or we otherwise agree to cover the cost, customers are responsible for the cost of returning their products.

Original shipping charges are generally non-refundable unless required by applicable law or the refund results from an error on our part.

Opened or Used Personal-Care Products

For health and hygiene reasons, oral-care and personal-care products that have been opened or used may not be eligible for a standard return.

This restriction does not affect your rights if a product is defective, damaged, incorrect, or otherwise covered by mandatory consumer protection laws.

If your purchase is covered by a separate VARÉLI® satisfaction or money-back guarantee, eligibility will be determined according to the specific terms of that guarantee.

Damaged, Defective or Incorrect Orders

Please inspect your order when it arrives.

If your product is damaged, defective, or incorrect, contact us as soon as reasonably possible at support@tryvareli.com and provide your order details and, where appropriate, photographs showing the issue.

We will review the situation and provide an appropriate resolution, which may include a replacement, refund, or other remedy as required by applicable law.

Non-Returnable Items

Certain products may not be eligible for return, including:

• Products that have been opened or used where return would create a health or hygiene concern, except where defective or otherwise protected by applicable law;
• Personalized or custom-made products;
• Gift cards;
• Products specifically identified as non-returnable before purchase, where permitted by applicable law.

Please contact us at support@tryvareli.com if you have questions about whether your order is eligible for return.

Sale and Promotional Items

Products purchased during a sale or promotional event remain subject to this Refund & Return Policy unless they were clearly identified as final sale before purchase and applicable law permits the exclusion.

Any designation as “final sale” does not limit rights or remedies that cannot legally be excluded, including rights relating to defective, damaged, or incorrectly supplied products.

European Union 14-Day Right of Withdrawal

If applicable consumer law gives you a statutory right of withdrawal, including for qualifying purchases delivered to consumers within the European Union, those statutory rights apply in addition to this policy.

For qualifying EU purchases, consumers generally have 14 days after receiving the goods to exercise the right of withdrawal without providing a reason, subject to applicable exceptions.

Certain sealed goods may lose eligibility for the statutory right of withdrawal after being unsealed where they are not suitable for return for health protection or hygiene reasons, as provided by applicable law.

To exercise an applicable right of withdrawal, contact us at support@tryvareli.com within the required period.

Nothing in this policy limits any mandatory consumer rights available to you under applicable law.

Refunds

Once we receive and inspect an eligible return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days.

Your bank, credit card issuer, or payment provider may require additional time to process and display the refund after it has been issued by us.

If more than 15 business days have passed since we confirmed that your refund was approved and you have not received it, please contact us at:

support@tryvareli.com

Exchanges and Replacements

Where appropriate, we may offer an exchange or replacement as a resolution.

Accepting an exchange or replacement for a particular product generally resolves the original return request for that product. This does not affect any mandatory rights or remedies available to you under applicable law.

Contact Us

For questions about returns, refunds, damaged products, or your eligibility under this policy, please contact:

VARÉLI®

Email: support@tryvareli.com